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"Your book gave me the incentive to keep pushing through, not only with my company but with life as well. Your speaking and seminars are some of the most influential that I have ever sat through and left me always wanting more." More..


Erin Yarbro, CMCA, AMS, PCAM
Community Association Manager, President
Intel Management of SC, LLC


CRAIG'S BLOG

Five Examples of Customer Service with Heart

 (Craig's blog)

So, I’m sitting in the bar at Tri-Cities Airport in Pasco, Washington, killing time. My flight back to Vegas is delayed. Not one to sit in silence, I strike up a conversation with a young man perched on the stool next to mine. He’s delayed too.


I ask where he’s going and learn he’s on his way to Seattle to catch a connecting flight to New York: his aunt’s funeral. Then I learn that in addition to the psychological weight of saying goodbye to his aunt, he was informed that he only had minutes in Seattle to dash through the airport and make his connection to New York. But that wasn’t all. While the gate personnel reassured him that he would most likely have time to make the New York flight, his luggage, including his funeral attire, probably wouldn’t. 


You see, my young friend had packed a large suitcase for the trip. And there was no way that the airline would have time to transfer his baggage to the correct flight, and there was no way that his bag would fit into one of those overhead bins. He needed a smaller piece of luggage in which to pack his dress suit. Obviously, he didn’t have one. (Read more)


Contact Craig to Speak at Your Next Event!


 

[Buy the book]

Learn more about the Craig Huntington book "Risk: A Road Worth Traveling"

If you want to know what the difference is between someone taking a risk and someone thinking about taking a risk, read Risk: A Road Worth Traveling by author Craig Huntington. Take an inside tour of the motivation and thoughts of someone who lives the “get-it-done” philosophy by doing things his way, in spite of adversity.  Innovative ideas and unique ways of approaching obstacles are at the core of this inspirational book. (Learn more)




 

UPCOMING EVENTS:

  

October 13 - Risk: A Road Worth Traveling - Troy, MI

September 12 - Technology Security - Ft. Lauderdale, FL

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Links

Alliance Association
Bank
www.AllianceAssociationBank.com

Community Association
Institute
www.caionline.org