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"Your book gave me the incentive to keep pushing through, not only with my company but with life as well. Your speaking and seminars are some of the most influential that I have ever sat through and left me always wanting more." More..


Erin Yarbro, CMCA, AMS, PCAM
Community Association Manager, President
Intel Management of SC, LLC


CRAIG'S BLOG

Craig Huntington

Craig Huntington

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What You Typed Is Not What I Heard.

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Tuesday, 26 January 2016
in Blog

Several years ago I began doing business with a new client. He was a very busy gentleman who had just come on board with his organization and was overseeing all of its operations. The first few meetings we met in person at his office. Quickly, we developed a genuinely terrific rapport. We shared similar values and worked with the same enthusiasm and effort on his business. I was confident that he would become a very satisfied customer.

 

After a couple of months, I began to notice that this general manager only read about half of my emails. Now, when I write that he only read “half of my emails,” that doesn’t mean this fellow skipped every other email from me. It means that he read about every other line of my emails.

 

He constantly missed important information – information that was clearly included in my correspondence. Once, I read his reply to one of my emails, and I honestly thought he was joking. I actually laughed out loud. Then the realization hit me; he was serious. And he was accusing me of intentionally misleading him.

 

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Happy New Year: Open a Disco!

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 04 January 2016
in Blog

Seeing television images of the recent New Year’s Eve celebrations, I was mentally transported back to my days at Huntington’s Dining and Disco. Yes, this CAI banker and leadership consultant had once crossed over from rock ‘n’ roll to the dark (but glittery) side... disco.

 

It was 1978 and I was fresh off a remarkably successful run with my rock ‘n’ roll club, F.U.B.A.R. in Goleta, California (near Santa Barbara). I was 23 when I opened the club and sold it five years later, probably for more than it was worth. I had learned a lot about running a business, particularly a nightclub, and was confident that I could generate that kind of success with just about any new endeavor.

 

So, when I met the owner of a shuttered nightclub that was about 40 miles from Goleta, I saw opportunity. I was on the hunt for a new venture, and he was willing to turn over the operation to someone with more experience and more time. We became partners; he put up the capital, and I took care of everything else. I was energized to make the new place work, and once again, I was cruising down Risk Road.

 

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Risk-Taking with Charlie Brown

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Wednesday, 16 December 2015
in Blog

I think it’s amazing that A Charlie Brown Christmas was in the news earlier this month. Sure, part of the media attention consisted of reports that in President Obama’s recognition of the Christmas special’s 50th anniversary, he explained the “true meaning” of Christmas without, you know, explaining the true meaning of Christmas.

 

But, a cartoon that airs once a year for 50 years? It’s inconceivable that a program created that long ago can still be watched on live TV, particularly in today’s hyper-competitive battle for a television-watching/data-streaming audience.

 

I grew up with A Charlie Brown Christmas and always looked forward to watching it as a kid. Today, as a risk-taker and entrepreneur, I have a real appreciation for what appears to be a simple, animated work because its creation is a remarkable story.

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On Thanksgiving

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Tuesday, 24 November 2015
in Blog

Last weekend a friend told me about one of the more memorable Thanksgiving Day conversations that have taken place at his family’s annual gathering. His two young granddaughters were visiting with his aunt who, while not as mobile as she used to be, was still mentally sharp. This sweet older lady was enjoying the conversation with the children. My friend smiled to himself as he moved closer to join the discussion. When he got within earshot, he heard his aunt tell the two girls, “I just had my birthday, and I’m ninety.”

 

His youngest granddaughter asked, “Does that mean you’ll be ten soon?”

 

Her sister replied, “No. That means she’ll be dead soon.”

 

Thankfully, his kind-hearted aunt saw the humor and laughed heartily. Her grace and understanding in that situation reminded my friend of how special this lady was and how one action or reaction can teach others and make a lasting impression on loved ones, acquaintances or even strangers.

 

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I Understand

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 09 November 2015
in Blog

As consumers, we’ve all experienced episodes when the service that we have received was substandard – and worse yet, when the retailer or service provider did not quite connect the dots as to exactly why we were dissatisfied, nor how to appropriately “make good” on our lousy customer experience.

 

It reminds me of the time I purchased a breakfast item from one of the world’s largest fast food chains. Sitting down in the restaurant with a Diet Coke and a newspaper, I began to remove the mass-produced muffin from its plastic packaging when I noticed a pea-sized patch of mold. Thankful that I hadn’t taken a bite, I returned to the counter to share my discovery with the young man who rang up my purchase.

 

To his credit, he promptly recognized the need to restore my faith in the restaurant’s food and its commitment to customer satisfaction. Interestingly, his solution was to offer me two more muffins – identical muffins in the same see-through packaging. These showed no visible signs of mold. Great.

 

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UPCOMING EVENTS:

  

July 13 - Virginia Leadership Retreat - Risk: A Road Worth Traveling - Homestead Resort

July 19 - NACM - HOA Banking - Las Vegas, NV

August 2 - CAI Houston - Communications & Habits - Houston TX

October 13 - Risk: A Road Worth Traveling - Troy, MI

September 12 - Technology Security - Ft. Lauderdale, FL

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