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"Your book gave me the incentive to keep pushing through, not only with my company but with life as well. Your speaking and seminars are some of the most influential that I have ever sat through and left me always wanting more." More..


Erin Yarbro, CMCA, AMS, PCAM
Community Association Manager, President
Intel Management of SC, LLC


CRAIG'S BLOG

Craig Huntington

Craig Huntington

Viewing entries tagged communication

What a D This Guy Is.

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 27 March 2017
in Blog

I’d just finished a speaking engagement to a terrific HOA group, and was having dinner with a couple of the seminar attendees. The presentation on communication, one of my favorites, was entitled How to Make Your Words Count, and the dinner chat was a continuation of that theme.

 

One of my companions shared a story about his former boss, a relationship-challenged gentleman who decided it was a good idea to have all of his employees take the DISC personal assessment. The DISC tool uses four different behavioral categories (Dominance-D, Influence-I, Steadiness-S and Conscientiousness-C) to identify an individual’s natural and adapted behaviors. While the assessment was initially created for enhanced self-awareness, today it’s often used to help evaluate job candidates by shedding light on how their personality type might fit within an organization or how an individual might perform in a certain role.

 

So, the boss man instructed his team to take the DISC assessment. He informed them that they would be sharing the results of their assessments in a group meeting – with the stated goal of better communication through greater understanding.

 

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Think Before You Communicate

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Wednesday, 30 September 2015
in Blog

Okay, play along with me for a minute. I’m going to give you six behaviors or characteristics, and I want you to imagine a person you know or visualize a character who possesses these traits:

 

  • Judging (“You’re wrong”)
  • Superiority (“Clearly, I’m better than you”)
  • Certainty (“Don’t confuse me with the facts. My mind’s made up”)
  • Controlling (“Let me tell you how to do things right”)
  • Manipulation (“Gotcha”)
  • Indifference (“Whatever. You’re not important and neither are your ideas”)

 

Who or what came to mind? Male or female? How old was he or she? Did you think of a specific profession or a position that this individual held?

 

Actually, the above list is one that I developed as the “Six Behaviors That Inhibit Communication” and included in my book Risk: A Road Worth Traveling. But when I try to visualize an imaginary character that possesses the above traits, I’ll be honest, I think of a hardheaded football coach from generations ago who is short on intellect and long on testosterone.

 

What’s ironic is that I recently read a story about a leader within an organization who was focused on improving his communication and teaching methods with his younger employees. And of course, this leader was a football coach.

 

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Under the Illusion

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Tuesday, 30 September 2014
in Blog

“The problem with communication is the illusion that it has been accomplished."

– George Bernard Shaw

 

Shaw, the Irish playwright, journalist, essayist, and co-founder of the London School of Economics, died in 1950 at the age of 94. He lived in an age of hand-written (or typed) letters and spent most of his life without the use of a telephone. Communication involved speaking with or writing to someone.

 

Mr. Shaw never used a desktop computer, laptop or smartphone.

 

He never fired off an email to a client or sent a quick text to a colleague.

 

He never Face Timed, Skyped, voice mailed, tweeted or posted.

 

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Herding Cats

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Sunday, 06 January 2013
in Blog

For an optimist like me, I view the New Year as an opportunity for a fresh start – a chance to review the past year and implement strategies for improving my business. To me, it’s energizing. It’s also a great time to examine how well you’re doing with fundamentals like good employee communications. Let me explain.

 

For the first six months of my tenure with First National Bank of Nevada and Arizona, I was rarely in my office. I was a one-man wrecking crew. I was on the run 10 to 12 hours a day. I was visiting property management companies in two states. I was cultivating relationships with their employees, leaving overflowing candy jars at offices from Phoenix to Las Vegas, and spreading the word about my lockbox.

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Communication is a Two-Way Street

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Sunday, 03 June 2012
in Blog

Cliché? Sure, we’ve all heard it before, but it is so obvious that we often just pooh-pooh it. In the business world, managers are often the worst at this. They often think that every word they say to their staff or their employees will be heard, understood, and immediately acted upon just because they are the ones in charge, and that’s exactly the kind of reaction the boss deserves.

 

Unfortunately, that’s exactly the kind of attitude that leads employees and staff to resist, defy and even ignore. A defensive employee is not a happy, productive employee. But an employee who feels his or her input is respected, who feels a sense of ownership in the company or a specific project, who feels empowered, not emasculated, is an employee who will go the extra mile to see a job well done.

 

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When Behavior Speaks Louder Than Words

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Tuesday, 27 March 2012
in Blog

If you haven’t seen the AT&T spot entitled “Romantic Dinner” created by BBDO New York, you should. It is funny. The ad is targeting a male, sports-enthusiast audience who can’t fathom a romantic dinner – without “following the game” on their iPhone 4S (using AT&T’s 3X faster network). And there’s the rub.

 

The guy is torn between paying attention to his beautiful date and getting the latest updates on his favorite team. He checks the game action with the phone resting on his knee while trying to convince his girlfriend that he’s actually interested in the conversation. (The timing of the spot is terrific.) Unfortunately for him, we all know the repercussions of his behavior will last well beyond dinner. Check out the ad here: http://www.youtube.com/watch?v=dLd4zOxAguM

 

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The Voice of Treason

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 09 January 2012
in Blog

At the age of eight, Dave Andrus was diagnosed with Coats’ Disease. A very rare, congenital, nonhereditary eye disorder, Coats’ is characterized by the abnormal development of blood vessels behind the retina. In Andrus’ case, he was blind by the time he was 11.

Rather than placing their son in a school for the blind, the Andrus family decided to keep Dave in the public school system. He thrived, using humor to gain acceptance among classmates. Eventually, Andrus enrolled at Concordia College in St. Paul, MN, where with the help of a caring professor, he learned Hebrew and Greek in Braille.

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Address the Problem; Solve the Problem

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 07 November 2011
in Blog

That sounds ridiculously simple, doesn’t it? You have to address the problem to solve the problem. Let me explain.

Two weeks ago, St. Louis Cardinals manager Tony LaRussa had a problem.

With the World Series between the Cardinals and Texas Rangers tied at two games each and the score in important Game 5 knotted at 2-2 in the bottom of the 8th inning, the Rangers had two men on base with one out and their hottest hitter, catcher Mike Napoli in the on-deck circle.

Earlier in the inning, LaRussa had phoned the Cardinals bullpen and asked one of his coaches to get Cardinals left-handed reliever Mark Rzepczinski warmed up and ready to pitch, and have the team’s hard-throwing right-hander Jason Motte get up and start getting loose – in case LaRussa needed him. The Cardinals manager wanted Motte, who routinely throws 98 mph fastballs, ready to pitch to the right-handed hitting Napoli if he came to the plate.

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Address the Problem; Solve the Problem

Posted by Craig Huntington
Craig Huntington
Craig Huntington received his Bachelor of Science degree in business from Oregon
User is currently offline
on Monday, 07 November 2011
in Blog

That sounds ridiculously simple, doesn’t it? You have to address the problem to solve the problem. Let me explain.

Two weeks ago, St. Louis Cardinals manager Tony LaRussa had a problem.

With the World Series between the Cardinals and Texas Rangers tied at two games each and the score in important Game 5 knotted at 2-2 in the bottom of the 8th inning, the Rangers had two men on base with one out and their hottest hitter, catcher Mike Napoli in the on-deck circle.

Earlier in the inning, LaRussa had phoned the Cardinals bullpen and asked one of his coaches to get Cardinals left-handed reliever Mark Rzepczinski warmed up and ready to pitch, and have the team’s hard-throwing right-hander Jason Motte get up and start getting loose – in case LaRussa needed him. The Cardinals manager wanted Motte, who routinely throws 98 mph fastballs, ready to pitch to the right-handed hitting Napoli if he came to the plate.

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